You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. We are currently recruiting more staff to help with this. Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. Companies can ask for reviews via automatic invitations. Plus special offers on kids meals are available on all crossings. You are using an out of date browser. A great accolade and one thats a particular honour, as it was voted for by passengers. Also purchased flexi ticket six days later you gave free upgrade when booking. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? Would have liked a smoothie or ginger beer. Disgraceful, unconscionable, uncaring and . Realted:- Premier Inn Cancellation Policy. I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. Copyright 2022. Welcome Brittany Ferries UK. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). read more. Call 0330 159 7000. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. I have emailed on the 28th May - no reply. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. With DoNotPay, you can easily: To easily request a refund from Brittany Ferries, sign up at DoNotPay today. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Cabins excellent. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. Tripadvisor performs checks on reviews. Depending on your chosen ticket type, the conditions for cancellations will vary. Flexi : Free amendments up to 4 hours prior to outward sailing. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Dear Mark, Thank you for your review. Full payment is required if booking within 60 days of travel. We offer a range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. Get inspiration, tips and holiday competitions straight to your inbox! The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. OP. Would you like to go there now or continue browsing Family Traveller UK? Any 'refund' will come off the final balance. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. . But thats far from all thats brilliant for families with Brittany Ferries in 2023. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. Review tags are currently only available for English language reviews. How is one supposed to contact this company? Kind regardsAlison Brittany Ferries, This is not a review. FERRY ONLY. Select the ticket you want to cancel and press the Cancel button.. It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. Check out what 17,513 people have . How to Claim a Brittany Ferries Refund Fast. Kind regardsAlison Brittany Ferries. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. $767. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. Before this, you can only receive a partial refund via a travel voucher. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. Here's what Brittany Ferriescustomers should know about refunds. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. Fees are in addition to any price increase that may apply. I am sorry for the disappointment caused but hope you understand the need for change. 20/20 per amendment within 4 hours and after outward sailing : . Any comments? Kind regardsLeah Brittany Ferries. Home / Cancellation Policy / Brittany Ferries Cancellation Policy. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Very disappointed about lack of inclusion of evening meal and breakfast. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Full payment is required if booking within 60 days of travel. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Just a suggestion.The bars on your ferries do not serve any craft beer at all. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. So where would you like to go in 2023? Calais & Dunkirk - Dover. Steak as tough as I have ever experienced. Contact the company atexisting.bookings@brittanyferries.com. Stop by and enjoy all we have to offer. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. I will read the page again so fear not. Sit back and relax while we do the work. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Return journey 3hrs delayed so far and still repairing the engines in Cherbourg. Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. Lets have a look at different types of tickets. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. We travelled home on the new ship Salamanca from Bilbao. Some ticket classes are more flexible than others, so it's important to be aware of this while booking. It hadn't been cleaned. Please accept our apologies. Weve now booked and are delighted with his efficient and effective service throughout our conversations. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Thank you Marcelo!!! Tripadvisor performs checks on reviews. I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. more. We had a 4 berth cabin for two. We had a 4 berth cabin for two. Its deplorable customer service. Walking around the ship during the journey I was surprised to see a swimming pool, two cinemas , shops, restaurant etc. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I am not complaining about the crossing or the staff on board. Im starting to wonder? It looks like the link pointing here was faulty. We had a 4 berth cabin for two. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. No doubt I'll be told to claim on my insurance again! Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! This means that it's best to avoid needing to cancel your travel booking as much as possible. 32.8K. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. Carpet wasn't vacuumed. I am sorry that you have not been able to amend your Flexi ticket online. read more. Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. It all screams SCAM! Hmm. #1. Been using your services for many years and never had a problem before. Kind regardsAlison. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. The beds are very comfortable and we slept extremely well. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. To cancel a Brittany Ferries ticket, you need to follow the below-mentioned steps. I wouldn't use the shower. If you need help or advice, its readily available. JavaScript is disabled. Cancellation rules vary according to ticket type. Cancellation: 0 - 13 days before travel. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. Travel and Tourism. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. Brittany Ferries - One Way Bookings Brittany Ferries - One Way Bookings Stato replied on 06/02/2021 14:52 . In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. Minimal space in the cabin but its Lots more reasons families love Brittany Ferries most of all, See all crossings to France and Spain for family holidays in 2023. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. How is one supposed to contact this company? Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. Read 1 more review about Brittany Ferries. Good Morning A8719vlandrewc. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. . We are currently recruiting more staff to help with this. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. What a downcome. Ouistreham to Portsmouth. Recommended experiences in and around Portsmouth. Adria Coral 600SL. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. 52,385. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Slept well on journey - beds very comfortable! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Twice been on hold for over 2 hours. Yes just change it to another date. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. Fees are in addition to any price increase that may apply. I moved . We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. Member and not of Tripadvisor LLC a refund from Brittany Ferries cancellation and refund policy made quite. Ticket type, the conditions for cancellations will vary 60 days of travel should know about refunds days you! You onboard soon to sail from Portsmouth to Saint-Malo and you arrive in of. This review is the subjective opinion of a Tripadvisor member and not Tripadvisor! 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