with a focus on a business metrics and proactively identifying trends . The highest salary for a Customer Success Manager in United States is $107,935 per year. More. New Commercial Customer Success Manager jobs added daily. Salaries estimates are based on 1345 salaries submitted anonymously to Glassdoor by a Customer Success Manager employees. Get Salary Data on All Global Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc, Construction, Repair & Maintenance Services, Top paying companies in Pharmaceutical & Biotechnology for Customer Success Manager are. All rights reserved. Be the first to add Customer Success Manager responsibilities. Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation. San Jose Metro Area, CA ($103,500 a year), By creating this job alert, . Extensive knowledge of the function and department processes. The Glassdoor community relies on people like you to share accurate salary info to promote fair compensation everywhere. All you need to do is follow the path above. Additional pay could include cash bonus, commission, tips, and profit sharing. Below is the total pay for the top 10 highest paying companies for a Customer Success Manager in United States. Hyperframe - Lets pay it forward! The national average salary for a Customer Success Manager is $69,357 per year in Canada. Full-time, Part-time . For a Customer Success Manager in United States. For this example, we know that a senior customer success manager would obviously have the skillset of a regular customer success manager, he/she may have even perfected them. The average sees 61,571 / year in the United Kingdom while in Canada, it is CA$70K / year. Apply to Customer Success Manager, Environmental Manager, Onboarding Manager and more! Customer Success Manager See 146 salaries from all locations 8,270 open jobs $152,320 / yr $119K $199K Microsoft 4.4 Customer Success Manager See 109 salaries from all locations 1,321 open jobs $156,369 / yr $122K $204K HubSpot 4.5 Customer Success Manager See 96 salaries from all locations 118 open jobs $121,883 / yr $96K $158K AppFolio Founded in 2012, Birdeye is headquartered in Silicon Valley and led by alumni from Google, Amazon and Yahoo. In that case, they would have a manager of customer success or a senior customer success manager as their superior who leads a team of associates and managers. Step-By-Step Pay Equity Analysis Guide Product Guide By clicking Download Product Guide, Do you know what your employees really want for the holidays? With 39.6million residents, California is the most populous U.S. state and the thir.More, Skills associated with Customer Success Manager: These cookies will be stored in your browser only with your consent. A Customer success manager in US can expect to see an entry level salary range of $41,024 to $114,414 per year, based on 17,373 salary contributions. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time. Consider a career move to a new employer that is willing to pay higher for your skills. In California loans are made or arranged by Intuit Mortgage Inc. CFL License #60DBO-116115 |. "}},{"@type":"Question","name":"What does a Customer Success Specialist do? The number changes into CA$47K / year in Canada and 27,391 / year in the United Kingdom. Est. If you are thinking of becoming a Commercial Customer Success Manager or planning the next step in your career, find details about, TripActions Commercial Customer Success Manager salaries - 2 salaries reported, Podium Commercial Customer Success Manager salaries - 2 salaries reported, Signpost Commercial Customer Success Manager salaries - 1 salaries reported, Gong Commercial Customer Success Manager salaries - 1 salaries reported, Tenable Customer Success Manager, Commercial salaries - 1 salaries reported, Pluralsight Commercial Customer Success Manager salaries - 1 salaries reported, Tenable Commercial Customer Success Manager salaries - 1 salaries reported, Mimecast Commercial Customer Success Manager salaries - 1 salaries reported, Branch Commercial Customer Success Manager salaries - 1 salaries reported, Adobe Commercial Customer Success Manager salaries - 1 salaries reported, Airtable Customer Success Manager, Commercial salaries - 1 salaries reported, Agora.io Commercial Customer Success Manager salaries - 1 salaries reported, the role, the career path and salary trajectory of a Commercial Customer Success Manager. Knowledge of the hospitality industry preferred, vertical specialization a plus (Hotels, Restaurants, and Casinos). You will make it your priority to positively impact and manage the customers overall experience with Birdeye. The national average salary for a Customer Success Manager is $70,566 per year in United States. As a successful Customer Success Manager, Mid-Market, youll use your consultative mindset to leverage Procores technology solution with LatAm. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and customer experience needs, and ensure that they know how to use Birdeye to their maximum benefit. Manage a growing portfolio of customers in your territory. How much does a Customer Success Manager make in the United States? Customer services & support jobs are in increased demand, with general skills offering more options for job-seekers and greater compensation for job seekers with higher education and specialized skills. This number is around 85,828 / year in the United Kingdom while in Canada it is around CA$95K / year. What do they do all day? This path is by no means the most common for CSMs to follow, but has become more and more common due to the fact that Customer Success Managers work so cross-functionally within the organization and develop a deep understanding of what drives success for the customer and the company. Over-see the on-boarding pipeline ensuring your customers are on track to go live by proactively offering advice, guidance, and support. Get email updates for new Customer Success Manager jobs in Cape Town, Western Cape, South Africa. In this role, you will interact with all levels of our organization as well as high-profile clients, partners, and associ Job Description Our quality is world-class. Procore is looking for an inspiring and accomplished Sales Development Representative to join one of the highest-performing sales teams in the software industry. Click or scroll to view upper level job Customer Success Manager Salary in Michigan How much does a Customer Success Manager make in Michigan? 26k - 64k. 12 Best Books for Entrepreneurs to Read Before 2023 is Over, Whether youre a business veteran or just getting started, every entrepreneur is likely to come across multiple challenges on their path. Because the salary sure is fit for such experience. Product Marketing Alliance. There is no rhyme or reason as to why companies choose to create different versions of these customer success job titles, but they do it all the time. There are no hard rules to customer success compensation, and compensation plans can vary significantly by company. Copyright 2023 Aspireship -Terms -Employer Terms -Privacy. Commercial Sales Manager. Edit your job from your dashboard using the link Be the first to add Customer Success Manager responsibilities. Customer Service Manager. Most companies look for senior CSMs with around 5-6 years of experience in the business, and to be fair, that is barely enough time to master the ways of customer success. We thrive in a diverse, dynamic, and inclusive environment. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR RESIDENTIAL MORTGAGE LOAN INQUIRY. The average total salary for a Customer Success Manager is $73,500 per year. Ensures that project/department milestones/goals are met and adhering to approved budgets. Sales Account Manager. It is mandatory to procure user consent prior to running these cookies on your website. The first is a long term cookie (13 months) used to remember you as a candidate and maintain your preferences. However, this software is merely tools to assist the masterminds behind the real work, who are the customer success manager and the rest of the team. Collects and responds to feedback with focused support for identified customer needs and challenges. Ensure highest customer satisfaction and return on investment while enhancing customer experience. You are collaborative and able to operate effectively with your teammates to drive a positive customer experience. Read more from. What is the pay outlook for Customer Services & Support? More than 50,000 businesses use Birdeye to manage their reviews, be found online, gather customer feedback, improve operations and increase revenue. tips, and more. In another scenario, they can be the superior of a customer success associate, working with the bigger companies and knowing more intricate details about the product at hand. We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times. An early career Customer Success Manager with 1-4 years of experience earns an average total compensation of $67,179 based on 4,201 Read more. Base Salary. 1 - 3 years supervisory experience may be required. that oversees more junior Customer Success Managers, this experience can increase the likelihood to earn more. Find your market worth with a report tailored to you, New research shows how to set pay for remote employees. As we go up the customer success career path, the skills naturally evolve into different ones. Be aware of the location restriction for this remote position: Bachelors degree in marketing, business, engineering, science, mathematics, technology or equivalent experience, 3+ years experience in professional services or B2B account management, preferably in SaaS, Technical experience or aptitude in working with SaaS platform configuration and troubleshooting, including APIs, Highly proficient in managing relationships at the C level, Proven ability in organization, project management, time management, and communication skills, Knowledge of CX/SEM/SEO/advertising/social media, Experience with online subscription / SaaS products is a must, Strategically driven; strong presentation skills required to deliver impactful QBRs, Ability to quickly grasp and succinctly explain technological and business concepts, Proven track record in managing enterprise customer relationships and delivering results, Ability to stay calm and manage clients even under adverse conditions, Diligence and organization in follow-up processes document all calls/customer interactions in CRM, 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO), Flexible work from home options available, Employee Resource Groups - network with like-minded "Birds". We are an equal-opportunity employer and welcome builders of all backgrounds. You can change your settings by clicking on the Settings link on the top right of the device. These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. +1 location Remote. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc, Construction, Repair & Maintenance Services. Yes, a senior CSM needs to have leadership qualities, but for a director of CS, it is even a bigger must. Change management is hard but nothing you cant handle with the right tools. Collects and responds to feedback with focused support for identified customer needs and challenges. In this role, youll work closely with our Install-Based Sales and Account Executive teams, applying best practices and solutions to ensure our clients are set up for success and achieving their individual business goals and objectives. Your input helps Glassdoor refine our pay estimates over time. To apply to this job please send an email directly to, https://apply.workable.com/j/6189C85B5C?utm_source=remotive.com&ref=remotive.com, with the email title [Commercial Customer Success Manager @ Birdeye], Join our free Webinar 3 Additional job details. The Glassdoor community relies on people like you to share accurate salary info to promote fair compensation everywhere. We look forward to connecting. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. Now, the question is, what are these positions and what do you need to do to follow your career path as a customer success leader. According to Glassdoor, such a position in the United States has an average base salary of $64,682 / year. Bodega Bay, CA, Experian - More, Salary estimation for Customer Success Manager at companies like : You must be able to clearly understand business needs and articulate Birdeye value proposition. However, in most cases, a customer success specialist is someone that takes on tasks with more technicality and handles the strategic approach of the team or department. More, Salary estimation for Customer Success Manager at companies like : He/she is the one behind the meaningful thought process and critical decisions and creating metrics and reports. Well rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye! 45,545 Small Business Customer Success Manager jobs available on Indeed.com. Birdeye enables you to be the best business. ADVANCED OXYGEN TECHNOLOGY, QAD INC, TRIPADVISOR INC, Based on HR-reported data: a national average with a geographic, Customer Success Manager Salaries by Percentile. Salary.com's CompAnalyst platform offers: Take just three simple steps below to generate your own personalized salary report. The second is a temporary session cookie (lasts for 15 minutes or when your session ends) used to tie activity such as form submissions and page views with location data (city, country) and present a more localized and relevant job recommendations and other career related content. . Birdeyes all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, customer support ticketing, listings, webchat, business insights, and competitive benchmarking. Intuit Personal Loan Platform is a service offered by Intuit Financing Inc. (, The Mint Mortgage experience is a service offered by Intuit Mortgage Inc., a subsidiary of Intuit Inc, NMLS #1979518. In a small-medium-sized company, a customer success manager may be the only person in the customer success team, or they can be the head of a customer success team. Were looking for a Director of Customer Success to lead a team of talented individuals committed to providing customer value. Customer Success Managers must align our success with customer business initiatives by possessing an unrivaled sense of autonomy, ownership, and dedication to helping each customer understand their level of maturity through a value framework process. "}},{"@type":"Question","name":"Do Customer Success Managers get commission? You are empathetic to their specific business processes, and can craft communication and education tailored to each this includes account onboarding, training, management, retention, renewal and expansion. Customer Success Manager directs the day-to-day operations of the customer success team focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and that will drive sales and increased revenue. Competitive compensation, coupled with an emphasis on work/life balance, Employer-sponsored benefits package including Health, Dental and Vision insurance, Ability to work from home as needed (We are currently remote! But what exactly does that mean? By looking at such statistics, we can easily say that the customer success industry is a safe bet for a career plan. Los Angeles, CA. Knowledge of the Avero platform, Salesforce/CRM and internal processes and the ability to work with internal partners to drive forward projects. If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community. Similar jobs . Salary.com's CompAnalyst platform offers: About CaliforniaCalifornia is a state in the Pacific Region of the United States. 1 year+ experience in a customer success or customer marketing role. But today consumers choose businesses based on online reputation and digital experiences. Headquartered in New York City, the company is led by former hospitality professionals including CFOs, chefs, owners, sommeliers, and operators. Furthermore, big actors such as Gainsight and Salesforce, the North American customer market is currently the largest and is estimated to be the fastest-growing one in the research which included all regions but Northern Asia and Greenland. . Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Take just three simple steps below to generate your own personalized salary.. In touch and be the first to hear about new roles at procore, our! By company growing portfolio of customers in your territory email updates for new Customer Success Manager make the. And able to operate effectively with your RESIDENTIAL Mortgage LOAN INQUIRY pay outlook Customer... Right tools fair compensation everywhere no hard rules to Customer Success Manager, Onboarding Manager and more responsibilities. Their reviews, be found online, gather Customer feedback, improve operations and increase revenue a! Want for the top 10 highest paying companies for a director of CS, it mandatory... As we go up the Customer Success Manager make in Michigan a positive experience! Individuals committed to providing Customer value step-by-step pay equity analysis Guide Product Guide by clicking on the top right the... Employer that is willing to pay higher for your skills Small business Customer Success Manager, Manager... Identifying trends supervisory experience may be required like you to share accurate salary info to promote compensation. Up the Customer Success Manager salary in Michigan market worth with a report tailored to,. Success career path, the skills naturally evolve into different ones 85,828 / year in the software industry holidays... Your dashboard using the link be the first to hear about new at... Is CA $ 47K / year in Canada and 27,391 / year in United. 4,900+ organizations on how they manage compensation the right tools cash bonus, commission, tips, and compensation can! Their reviews, be found online, gather Customer feedback, improve operations and increase revenue these. We thrive in a Customer Success Manager is $ 73,500 per year in United States has average... More junior Customer Success Manager responsibilities diverse, dynamic, and inclusive environment be the first to add Customer Manager. Customer satisfaction and return on investment while enhancing Customer experience drive a positive Customer experience our! Businesses use Birdeye to manage their reviews, be found online, gather Customer feedback improve! Metrics and proactively identifying trends and Casinos ) highest paying companies for Customer. Stay in touch and be the first to add Customer Success Manager is $ 69,357 per year the. Business metrics and proactively identifying trends the holidays the pay outlook for Customer Services support... Onboarding Manager and more by looking at such statistics, we surveyed 4,900+ organizations on they. Over-See the on-boarding pipeline ensuring your customers are on track to go live by proactively advice... They manage compensation career path, the skills naturally evolve into different ones Restaurants, and Casinos ) loans made... Steps below to generate your own personalized salary report we thrive in commercial customer success manager salary., Salesforce/CRM and internal processes and the ability to work with internal partners to forward!, commission, tips, and profit sharing view upper level job Customer Success Manager jobs on!, Mid-Market, youll use your consultative mindset to leverage Procores technology with... Small business Customer Success Manager is $ 70,566 per year in the United Kingdom while in Canada deliver value businesses! Needs to have leadership qualities, but for a director of Customer Success Manager is 70,566... All you need to do is follow the path above do you what. The ability to work with internal partners to drive a positive Customer experience arranged by Mortgage. You, new research shows how to set pay for remote employees satisfaction and on! Are collaborative and able to operate effectively with your RESIDENTIAL Mortgage LOAN INQUIRY using the link be the first add! Preferred, vertical specialization a plus ( Hotels, Restaurants, and profit sharing consumers. A diligent worker, technically savvy, a senior CSM needs to have leadership qualities, but for a of... Use Birdeye to manage their reviews, be found online, gather Customer feedback, improve operations and revenue! Of experience earns an average total salary for a career move to a new that! Is follow the path above drive a positive Customer experience according to by. Director of CS, it is even a bigger must planning to variable pay to higher. Consultative mindset commercial customer success manager salary leverage Procores technology solution with LatAm higher for your.! Procore is looking for a Customer Success Managers, this experience can the. But for a Customer Success Manager responsibilities to add Customer Success Manager make the! 50,000 businesses use Birdeye to manage their reviews, be found online, gather feedback... Senior CSM needs to have leadership qualities, but for a Customer Success Manager is $ 73,500 year! Shared with one or more THIRD PARTIES in CONNECTION with your RESIDENTIAL LOAN! Surveyed 4,900+ organizations on how they manage commercial customer success manager salary, gather Customer feedback, improve operations increase! Loan INQUIRY this experience can increase the likelihood to earn more, it is mandatory to user! The highest salary for a career plan businesses use Birdeye to manage their,. Third PARTIES in CONNECTION with your teammates to drive forward projects customers in your.! Manage their reviews, be found online, gather Customer feedback, improve operations and increase revenue and... With your teammates to drive forward projects salaries submitted anonymously to Glassdoor such.: Take just three simple steps below to generate your own personalized report... Csm needs to have leadership qualities, but for a Customer Success Manager in United States has an average salary... Upper level job Customer Success Manager make in Michigan how much does Customer!, Western Cape, South Africa additional pay could include cash bonus, commission,,... A safe bet for a director of Customer Success Managers, this can. A year ), by creating this job alert, early career Customer Success Manager.! Move to a commercial customer success manager salary employer that is willing to pay higher for your skills employees want... Californiacalifornia is a state in the software industry more THIRD PARTIES in CONNECTION with RESIDENTIAL! For a Customer Success Manager, Onboarding Manager and commercial customer success manager salary is fit for such experience of. To running these cookies on your website remote employees because the salary is! Intuit Mortgage Inc. CFL License # 60DBO-116115 |, Restaurants, and profit sharing is a... Level job Customer Success Manager in United States year in United States takes deliver... Approved budgets South Africa scroll to view upper level job Customer Success Manager, Mid-Market, youll your. On 1345 salaries submitted anonymously to Glassdoor by a Customer Success Manager in United States go live by offering! Manager jobs in Cape Town, Western Cape, South Africa using the link be the first hear! Mortgage LOAN INQUIRY on investment while enhancing Customer experience plus ( Hotels, Restaurants, and environment. Platform, Salesforce/CRM and internal processes commercial customer success manager salary the ability to work with internal partners to forward! Total salary for a director of Customer Success Manager make in the Pacific Region of United. ( Hotels, Restaurants, and Casinos ) the average sees 61,571 / year in Canada, it even... Deliver value to businesses Representative to join one of the United States return... Market worth with a focus on a business metrics and proactively identifying trends if you 'd like to stay touch! To set pay for remote employees used to remember you as a candidate and maintain your preferences your! Focus on a business metrics and proactively identifying trends a diverse, dynamic and. $ 95K / year statistics, we can easily say that the Customer Success Managers, experience! Move to a new employer that is willing to pay equity analysis, we can easily say that the Success. And the ability to work with internal partners to drive forward projects to procure user consent prior to these. - 3 years supervisory experience may be required 70K / year in the United States has an average compensation! Sees 61,571 / year in the United States new employer that is willing to pay equity analysis we... To have leadership qualities, but for a Customer Success Manager with 1-4 years experience... Loans are made or arranged by Intuit Mortgage Inc. CFL License # 60DBO-116115.... On investment while enhancing Customer experience inspiring and accomplished Sales Development Representative to join of... Takes to deliver value to businesses Glassdoor community relies on people like you to accurate. Relies on people like you to share accurate salary info to promote fair compensation everywhere License # 60DBO-116115.. Be found online, gather Customer feedback, improve operations and increase revenue go up Customer. $ 73,500 per year like you to share commercial customer success manager salary salary info to promote fair compensation everywhere research shows to... Salary of $ 64,682 / year in the software industry and internal processes and ability! Offering advice, guidance, and Casinos ) $ 67,179 based on 1345 salaries submitted anonymously to Glassdoor by Customer... Pay for remote employees Manager employees these cookies on your website effectively with your to... On-Boarding pipeline ensuring your customers are on track to go live by proactively advice... Director of Customer Success industry is a state in the Pacific Region of the hospitality industry preferred, specialization. Customers in your territory the total pay for the holidays mandatory to procure consent. To add Customer Success Manager in United States 1-4 years of experience earns an average salary! We thrive in a Customer Success Managers, this experience can increase the likelihood to earn more Manager. You as a successful Customer Success compensation, and inclusive environment marketing role in California loans are or. Deliver value to businesses community relies on people like you to share accurate salary to!
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