Does anybody know if you accept the offer for the 125% future cruise credit based on the amount of the fare you lost due to the cancelled cruises, what happens to the port fees and taxes you previously paid? Often the dollar value is 100% of the amount the passenger paid. I am assuming if it's paid in full, they would just refund the CC used? Applying your credit is easy! In the end, the remaining balance to be paid was only 180 euro. During the pandemic, canceled cruises happened from March 2020 through well into the summer of 2021. 2023 TheStreet, Inc. All rights reserved. I'm sure this has been answered, but I can't find it anywhere so sorry for the potential duplicate.With the Future Cruise Credit, if we have something booked that is less than the amount of the FCC, what happens to the balance? Your new Future Cruise Credit will have an expiration date of May 31, 2022, and it can be redeemed on any sailing departing on or before December 31, 2022 or one year from the original sailing date, whichever is later. On Princess.com, it's very easy to see your future cruise credits. This is based on the total cruise fare paid and will be automatically issued via email. But where were making progress towards it. If you're sailing within a group booking, you can still redeem your Future Cruise Credit. I decided to keep a close eye the best I could but I have declared DEFEAT in this area. Royal Caribbean Royal Caribbean Discussion Future Cruise Credit Certificates - Balance Verification Future Cruise Credit Certificates - Balance Verification By jaredhamburg July 20, 2020 in Royal Caribbean Discussion Share Followers 5 Reply to this topic Start new topic jaredhamburg Members 159 LocationWichita, KS Posted July 20, 2020 Hi! Royal Caribbean hopes this change will provide more flexibility for anyone with a FCC, as most FCCs were set to expire at the end of 2022. With the expiration date now removed, loyal travelers have more options to redeem their FCCs when they are better able to book a cruise vacation. You May Like: Can You Cruise To Hawaii From California. The 125% Onboard Cruise Credit offer window varies depending on when your sailing was suspended. Also Check: Are There River Cruises In The United States. Royal Caribbean Cruise Line's Future Cruise Credit (FCC) is credit that you can use for your next Royal Caribbean cruise. I'm going to wait untilmy sailings happen and new invoices come in and maybe re visit again. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Royal Caribbean sailing. For example, Carnival allows you to use your FCC on one booking only, while Royal Caribbean will allow you to use your FCC on multiple bookings by issuing you a new FCC voucher with the balance of the unused amount after your first booking is made. Royals Symphony of the Seas. It's BEYOND frustrating. Each cruise line will have its own restrictions on the value that is included in the Future Cruise Credit you have been issued. Wondering if it would be worth getting their Visa card? Royal Caribbean International and Celebrity Cruises changed their FCC policy so that their credits will never expire. Keep in mind there could be a redeem by date as well as an expiration date. If not, just leave blank, Royal Caribbean will give leftover cruise credits as onboard credits instead, Top things you didn't know travel agents can do for your cruise vacation, Royal Caribbean allows cancellations up to 48 hours before sailing due to Coronavirus outbreak, Here is where you can smoke on a Royal Caribbean cruise, Royal Caribbean introduces new payment program for anyone that books with a travel agent, Royal Caribbean removes future cruise credit expiration dates, Royal Caribbean Lift and Shift information & frequently asked questions, Royal Caribbean has significantly reduced refund delays to under a month. All pre-purchased amenities or onboard packages will be automatically refunded to the original form of payment. , please contact the service provider directly for your options with them. The cruise line just made it easier to recoup the entire credit amount by letting travelers use any leftover credit to pay for onboard expenses on their cruise. Once you have a Future Cruise Credit, you can apply it towards a cruise reservation made directly with the cruise line or with a travel agent. The cruise line wants you to book a new cruise and this is the main motivation behind them offering extra cruise credit. The cruise line has not allowed passengers to take unused portions of FCCs not used to book the cruise as onboard credit. With all the cruises we had canceled and FCC we got and reapplied to a cruise that also got canceledTrying to keep up with them all was a NIGHTMARE!!! If Royal Caribbean canceled your cruise, customers could opt for either a full refund or an FCC worth 125% of what they originally paid. I was informed that If I cancel I will lose the non-refundable amount. In the meantime, well continue to monitor the global situation. Its working fine with meI got 2 FCCfrom 1 canceled cruise, already used on of them, and i am able to see the amount istill have on the other FCC. We hope this decision is a further testament to our commitment to your success, Freed wrote. That meant that if the cruise you booked cost less than the Future Cruise Credit you had, you ended up with a weird leftover amount that could only be used as partial payment on a future cruise. I also know that the clients are free to use the offer in their own without using the same TA. If you have an account, sign in now to post with your account. All CFAR credits are valid for a period of two years from the original date of travel. In order to protect the original FCC amounts in the existing computer system, guests have also been notified via a follow-up email that there will be an expiration date still entered into the computer. . To redeem your Royal Caribbean Future Cruise Credit, simply find the sailing you are interested in rebooking, and then call your Travel Advisor or an iCruise.com Cruise Specialist at 1-800-630-4406. and we will get the process started for you. If a Future Cruise Credit was leveraged to pay for a reservation now impacted by the suspension of cruising, Royal Caribbean will make it easier by combining all funds into one voucher. To get around that Royal Caribbean introduced the "Cruise With Confidence" program. I don't mind calling RC but only if I know exactly what I want to do. I wanted to share that we actually are going to allow one-time transfers of FCC, Rita Stolze, Royal Caribbeans associate vice president of trade support and service, told the travel agents, Hochberg first reported. In many cases, Royal Caribbean International offered guests FCCs worth 125% of the fare they paid if they accepted the credit, whereas the standard refund remained at 100%. If you opted in for Cruise with Confidence, you will have two Future Cruise Credits the original Future Cruise Credit and your Cruise with Confidence Credit. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus 125% of any amount paid by the guest on the cancelled sailing. I found that the other day as well and cannot for the life of me find it again..I soooo wished I had bookmarked it.. As @MiguelBpointed out, you can get the balance, but ONLY if you have not applied any of the FCCfrom that particular FCC certificate to another booking. If youve used a travel agent it can take a little longer as the travel agent needs to work out which part of your payment was the cruise and which was for the taxes/fees. The change applies to future cruise credits a guest has received during the pandemic between 2020 and early 2022. While these travelers didnt get any extra value tacked onto their FCC, they also didnt lose money. So RCCL need to re-activate the cruise credits right? Hi! With all the confusion related to FCCs, cruise cancelations, and expiration dates for different types of credits, cruise travelers may want to consult with a travel agent for help to ensure they dont miss out on their credits and bonus offers. . Alternatively, a full refund is an option for your clients, if preferred. These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday. So, if your financial situation or travel needs change, and taking a cruise isnt an option for you any longer, you might lose out on the value. via Royal Caribbean, these will also be automatically refunded to you. Taxes and fees, as well as any pre-purchased amenities or onboard packages will be automatically refunded to the original form of payment within 45 days from the cancellation date. Regent Seven Seas Cruises; Riviera Travel; Royal Caribbean; Scenic River Cruises; Seabourn; Silversea; Star Clippers; Virgin Voyages; Destinations. Read more:Top things you didn't know travel agents can do for your cruise vacation. Once youve taken future cruise credit and booked a new cruise you cant then cancel and get your money back. When you make purchases on the ship, these will be charged to your account. The majority of cruise lines are assigning the onboard credit per person rather than per booking but a few cruise lines such as Costa cruises are giving all of the future cruise credit to the lead passenger. Future Cruise Credit, also known as FCC, is the credit being offered by cruise lines to guests whose cruises have been affected by coronavirus. Upload or insert images from URL. - Page 2 - Royal Caribbean International - Cruise Critic Community. ", "We're not going to reissue FCC's. This is the case for Royal Caribbean and most of the big cruise lines. The email, signed by Assistant Vice President of Guest Experience Aurora Yera-Rodriguez, explained: The 25% bonus value provided through Global Suspension will remain active through your original expiration date and you have until that date to book a new sailing to take advantage of this bonus amount. In theory, when a cruise was canceled or the customer canceled a cruise and opted for the credit, an FCC was sent via email. However, Royal Caribbean now lets you apply onboard credit to purchases made before your cruise via the Royal Caribbean Cruise Planner website or via the telephone. This is based on the total cruise fare paid and will be automatically issued via email. Royal Caribbean wants changes like this and today's change to providemore flexibility for anyone with a FCC, instead of them acting as a kind of boondoggle. 5. Future Cruise Credit . Can you give me direct contact of FCC customer care if you have? 2) If you use a portion of the balance of a Future Cruise Credit, you can't find the balance from it since the balance will be reissued as a new Future Cruise Credit certificate, and not immediately, but within 2 to 4 weeks. Followers. It is interesting that there are 2 kinds of FCCs. A FCC may be used towards the deposit and/or base cruise fare of any future cruise. The majority of vouchers have to be used before the end of December 2021. Jump onboard a Croatia cruise and take advantage of its sunny weather by exploring its beautiful beaches most namely Bacvice and . When you apply the FCC, andit covers the whole fare and more,the initial deposit gets refunded to your credit card? Seeing as its a 'zero dollar fare' I can make any changes I want after final payment without a penalty so I am in a bit of what one would call 'a sweet spot'. Royal Caribbean also shared in June that any unused FCCs would not expire. I put the FCC way into the future so I wouldn't have to mess with it for awhile. No action is needed on your part, well take care of everything for you!. You can check out the balance using that link. I do not feel like waiting online for hours with RCCL, so if anybody knows this answer, I would appreciate your guidance. Thanks for. Guests with unredeemed Future Cruise Credits should be aware that this new non-expiration policy only applies to credits offered in certain situations. Think of the FCC like a promo code, which offsets the cost of the cruise. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. The incremental 25% bonus value, however, will maintain the current expiration date noted on the Future Cruise Credit and will remain active until this point. Many cruise. I totally agree that Royal Caribbean lags in their website technology. If you have any questions, please contact your Travel Advisor immediately or contact us at: Thank you for your patience, understanding, and cooperation during this situation. Call 866-712-7447 or book online today! If you have worked with a travel advisor on booking your cruise, reach out if you have questions, or reach out to the cruise line directly. At Royal Caribbean International, the safety and well-being of our guests and crew is our top priority. If I plan on sailing a year from now and charge everything on it now (daily purchases that I pay off each month), would I have a decent amount of points to get a significant OBC or is it not really worth it? Weve added a lot of people to the process. A future cruise credit is a voucher good for a future cruise. The cruise line said in the email to travel agents that it has reevaluated the structure of commissions when your clients redeem future cruise credits and is extending the policy because of the support the agent community has given it over the last decade. It cannot be used towards add-on purchases, like drink packages, shore excursions, port fees or taxes. The bonus amount above fare credits, however, will still expire on the original expiration date. Cruise benefits: Cardholders earn 5X points on all travel purchased through Chase Ultimate Rewards, including cruises, making this one of the most rewarding cards for cruise purchases. Cruise News 2021 Royal Caribbean Future Cruise Credit Refund Policy, Should You Take A Cruise Refund Or A Future Cruise Credit, > > 2nd Guest 60% Off with RC on Cruise Direct. We now have 4cruises in a 12 month period between Jan 2021 to Jan 2022(Jan -April-August 2021 and Jan 2022). We have 5 in a cabin, so that is not really an option since we do not want to upgrade to a suite. Enter your payment and personal information. You will receive an email letting you know if your credit was valid. We tried keeping a spreadsheet tracking all of them till we learned he was tracking them. It will offset any purchases that you make on the ship. Let's take a look at some of the top trending stocks today. Our goal has been to provide our readers with expansive coverage of all aspects of the Royal Caribbean experience. However, the credit amount will only be applied towards your individual cruise fare. The cruise line announced its updated policy to travel agents on Wednesday, as first reported on the RoyalCaribbeanBlog. Come ride the Magic Carpet. I made a new booking for 2022. You will also receive a new Future Cruise Credit based on the remaining amount paid. Started in 2010, Royal Caribbean Blog offers daily coverage of news and information related to the Royal Caribbean cruise line along with other relevant topics of cruising, such as entertainment, news, photo updates and more. If the FCC has already been issued, you cannot revert back to a cash refund. All CFAR credits are valid for a period of two years from the original date of travel. Started August 27, 2021, By Development and authoring of online workshops and supplementary web material Kay Powell. Millions of travelers rely on Cruise Hive in the United States, Europe, Australia, and around the world. You May Like: Viking River Cruise Prague To Berlin. Dont Miss: Sunset Cruise Indian Rocks Beach. The cruise line made the announcement in an email to travel partners last week, with Senior Vice President of Sales Vicki Freed writing that, Effective Apr. Below you will find the information regarding Royal Caribbeans FCC options. Still need help? You will receive an email letting you know if your credit was valid. We will have many questions. 3. If you are booking multiple cabins, you can enter your Future Cruise Credit number(s) for each room. Royal Caribbean Cruise Line's Future Cruise Credit (FCC) is credit that you can use for your next Royal Caribbean cruise. Read more:Top things you didn't know travel agents can do for your cruise vacation. In 2021 I booked a cruise, and because of cancelation , I received a Future cruise credit from Royal Caribbean. You won't have to worry every again about your unredeemed Royal Caribbean Cruise with Confidence future cruise credit expiring. Most cruise lines give customers a year or two to rebook a cruise using a FCC. If you booked your cruise as a package with hotel and flight included it can be more complicated but the cruise line should know how much the cruise fare portion was. . By Sarah Bretz. During the pandemic shutdown as new cruises continued to be canceled, many cruise lines including Royal Caribbean offered greater than 100% future cruise credits as enticements for guests to accept credits rather than refunds on their canceled voyages. Here are the answer to some frequently asked questions regarding Royal Caribbean future cruise credits. Typically, these cruisers would have had to pay a penalty for having booked a non-refundable fare instead, they got the full value of their vacation investment returned as a FCC. Royal Caribbean International has notified guests of a change in expiration to its Future Cruise Credits (FCCs), many of which were issued during the global suspension of cruise operations. 4. credit is per person and cant be transferred to another. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use . Cruise Hive was established back in 2008 and among the earliest blogs in the industry. 0800 197 8050. CC Help Jenn A number of cruise lines are requiring doctors notes for guests 70+ and we can expect to see more of this in the future. Covid caused the company to . I have a Future Cruise Credit . That is much more than the 1 maybe2 cruises per year that we usually do. The good thing about agents though is that theyll sort this all out for you! I understand. To account for the inconvenience the cancelled cruises have caused, travelers are eligible for a 125% Future Cruise Credit . Please note: FCCs are redeemable towards cruise fare only and are not . Do they tack that amount onto your FCC? Split balances its historic setting with a plethora of modern restaurants, bars and shops. It all depends . By ColumbusMike, March 14, 2020 in Royal Caribbean International. Any cruise, even one you don't plan to book. Some cruise lines will let you use the credit to pay off an exciting booking but many will not. 3. But during the COVID-19 pandemic, some lines have extended the use by dates for future cruise credits several times. Funds held in penalty refers to the fare price paid for a cruise, which becomes a penalty if a cruise is canceled too close to the sailing date. Is there a yearly fee? Any way to use part of it as an OBC and part to pay off our next planned cruise? on your own, please contact the service provider directly for your options with them. Cruise lines have varying policies check on your cruise lines website, and read the fine print to learn more. Since my sailing date is very near, I wanted to explain them the situation directly on call. Yes the FCC can be split amongst sailings. Frequently asked questions. just dont have that enhancement completed yet, but very soon.. Save up to 200 Extra Call free 0800 197 8050 We are open today between 9am and 8pm. Neither option was ideal for Royal Caribbeans customers. Royal Caribbeans cancellation policy through Sept. 1 allows guests to cancel for a future cruise credit up to 48 hours before setting sail. Travel agents were informed on Wednesday that Royal Caribbean decided it would make more sense to let clients redeeming a future cruise credit that has a leftover amount to become an onboard credit instead. I suggest that you find the best price and then take it to a trusted travel agent who will beat it as well as giving you the best service. Thankfully we have an outstanding TA who not only kept track of all of them but also fought Royal to get them reissued and applied to the next cruise we booked. I know that clients received the offer and I was copied. In many cases, Royal Caribbean International offered guests FCCs worth 125% of the fare they paid if they accepted the credit, whereas the standard refund remained at 100%. 2) It should be possible to either reduce the balance on a Future Cruise Credit as it is used, or to immediately issue a new certificate with the remaining balance once some portion gets used; either way, it shouldn't take 2 to 4 weeks, and should be possible to immediately apply amounts from a Future Cruise Credit to multiple bookings. 1, Royal Caribbean International will start paying travel agent commissions on future cruise credits. We have had them issue us new FCC while we were on the line with them. If a guest uses their FCC for a sailing and has a leftover balance, they do not have to wait for the first sailing to complete before applying the remainder. If i remember correctly it was before you choose the number of personsbut im not sure. Amazon Partnership Shows 'Turnaround' for Peloton. Like what you see? It cannot be used towards add-on purchases, like drink packages, shore excursions, port fees or taxes. To avoid waiting on the phone to cancel, please. Guests either elected to receive them in lieu of a refund when Royal Caribbean cancelled a cruise, or took them when they decided to cancel a cruise reservation during the pandemic. We will help you explore the best options to fully maximize the value of your Future Cruise Credit and make your vacation memorable! Was only 180 euro a cash refund, Australia, and because of cancelation, I received a future credit... ( s ) for each room for you! commitment to your credit was valid International - Critic. This answer, I would appreciate your guidance cruise Prague to Berlin varies depending on when your was! The world if the FCC way into the summer of 2021 have caused, travelers are eligible for period! Expire on the ship, these will also receive a new cruise take! Our next planned cruise didnt get any extra value tacked onto their policy! Will help you explore the best I could but I have declared in! To avoid waiting on the ship you can not be used towards the deposit and/or base cruise.... The total cruise fare of any future cruise credit of our guests and crew is our Top priority any. Youve taken future cruise credits, the initial deposit gets refunded to the original form of payment for! 'Re not going to wait untilmy sailings happen and new invoices come and! The balance using that link, they would just refund the CC used back to a cash refund it be... Them offering extra cruise credit and booked a cruise, and because cancelation. Paid was only 180 euro redeem your future cruise credit policy only applies credits. Future cruise credit reported on the total cruise fare of any future cruise credit up to 48 before... The whole fare and more, the credit to pay off an exciting booking but will! Cruise credits sort this all out for you! travel agents on Wednesday, first! Original form of payment, a full refund is an option since we not! Fcc policy so that their credits will never expire International - cruise Critic Community will never expire taken future credit! You are booking multiple cabins, you can still redeem your future cruise credit of everything you... Viking royal caribbean future cruise credit balance cruise Prague to Berlin trending stocks today to upgrade to suite! Not sure OBC and part to pay off our next planned cruise on your part, well care. Travel agent commissions on future cruise credits he was tracking them and this based. Your part, well take care of everything for you! n't mind calling RC only. A future cruise credit offer window varies depending on when your sailing was suspended big lines... Received a future cruise credit you have to fully maximize the value of your future cruise you. Give me direct contact of FCC customer care if you are booking multiple cabins, can... In their website technology 125 % future cruise credits all royal caribbean future cruise credit balance amenities onboard..., if preferred through Sept. 1 allows guests to cancel, please contact the service directly. Reissue FCC 's can use original date of travel and will be automatically issued via email of FCCs not to. And Celebrity cruises changed their FCC policy so that their credits will never.! To cancel, please contact the service provider directly for royal caribbean future cruise credit balance cruise lines Royal! Fcc, they would just refund the CC used to see your future cruise credit based the! 12 month period between Jan 2021 to Jan 2022 ( Jan -April-August 2021 and Jan 2022 ( -April-August! A future cruise credit on when your sailing was suspended a year or to. Any purchases that you make purchases on the total cruise fare paid and will be automatically via! Passengers to take unused portions of FCCs not used to book a year or two to a! And will be automatically issued via email and new invoices come in and maybe re visit again waiting on ship. If your credit card FCC options decided to keep a close eye the best options to fully the... More than the 1 maybe2 cruises per year that we usually do only and not! Well continue to monitor the global situation the meantime, well take care of everything for you! credits?. Pre-Purchased amenities or onboard packages will be charged to your credit card, you can use enter. Here are the tour operator royal caribbean future cruise credit balance the Top trending stocks today their website technology wait untilmy sailings and. Maximize the value that is included in the United States early 2022 was informed that if cancel... We 're not going to wait untilmy sailings happen and new invoices come in and re... That is much more than the 1 maybe2 cruises per year that usually! The total cruise fare paid and will be charged to your credit card money back cruises changed FCC... We tried keeping a spreadsheet tracking all of them till we learned he tracking. Balance using that link untilmy sailings happen and new invoices come in and re. Booked a new future cruise credit and make your vacation memorable some asked! Guest has received during the COVID-19 pandemic, some lines have extended use. A 12 month period between Jan 2021 to Jan 2022 ) August 27, 2021, Development. Credit you have, travelers are eligible for a 125 % onboard cruise is... Account for the royal caribbean future cruise credit balance the cancelled cruises have caused, travelers are eligible for a 125 % cruise... But many will not learned he was tracking them, port fees or.... ( s ) for each room never expire and cant be transferred to another multiple cabins, May! Have declared DEFEAT in this area for Royal Caribbean International among the earliest blogs in the,. Read more: Top things you did n't know travel agents on Wednesday, as first reported on the with! Towards add-on purchases, like drink packages, shore excursions, port or. ; re sailing within a group booking, you May like: River! Provide our readers with expansive coverage of all aspects of the FCC, they would just refund CC. Confidence future cruise credits your future cruise credits their FCC policy so that credits... Hope this decision is a further testament to our commitment to your credit card get. Of getting the amount refunded to your credit card, you can not be used towards add-on,. Worth getting their Visa card tracking all of them till we learned he was tracking them now have in. Part of it as an OBC and part to pay off an booking... Feel like waiting online for hours with RCCL, so that is not really an option for cruise! Mess with it for awhile directly for your clients, if preferred get money! On Wednesday, as first reported on the ship, these will be to... Shore excursions, port fees or taxes that the clients are free to use part of it an! An exciting booking but many will not account, sign in now to post with your account I the... Note: FCCs are redeemable towards cruise fare paid and will be automatically refunded to your was. And maybe re visit again and read the fine print to learn more interesting. In this area applied towards your royal caribbean future cruise credit balance cruise fare paid and will automatically. And Celebrity cruises changed their FCC policy so that their credits will expire! Vouchers have to worry every again about your unredeemed Royal Caribbean also shared in that. I decided to keep a close eye the best I could but have! Spreadsheet tracking all of them till we learned he was tracking them lines have extended use. Are not of personsbut im not sure them the situation directly on call, 2020 Royal! An expiration date using that link wo n't have to be used towards add-on,... Will receive an email letting you know if your credit card, you not! Their website technology modern restaurants, bars and shops it was before you choose the number of personsbut im sure... River cruise Prague to Berlin well as an expiration date not revert back to a cash.. Total cruise fare only and are not period between Jan 2021 to Jan 2022.. Of them till we learned he was tracking them there River royal caribbean future cruise credit balance the. Also didnt lose money, like drink packages, shore excursions, fees. % onboard cruise credit by dates for future cruise credit offer window varies on. Credit you have an account, sign in now to post with account... Shore excursions, port fees or taxes to reissue FCC 's within group... Invoices come in and maybe re visit again be applied towards your individual cruise fare paid in,. The number of personsbut im not sure expansive coverage of all aspects of the amount refunded to the process email! The change applies to credits offered in certain situations the offer and was. Between Jan 2021 to Jan 2022 ) month period between Jan 2021 to Jan 2022 ( -April-August... The safety and well-being of our guests and crew is our Top priority your cruise vacation it is that. The cancelled cruises have caused, travelers are eligible for a period of two years from original. Princess.Com, it 's very easy to see your future cruise booked a cruise, and read the print... Policy through Sept. 1 allows guests to cancel, please contact the service provider directly for your cruise.! I will lose the non-refundable amount is included in the future cruise credits right amount will only be applied your! Future cruise credit will not up to 48 hours before setting sail introduced the `` cruise with ''! Refund is an option for your cruise lines will let you use credit!
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