endobj I called Selene Finance and asked what to do. I don't see that Selena Finance will have this option and that disappoints me. Why don't I refinance, You ask. We are going to find out soon. Employee (Former Employee) - Dallas, TX - October 15, 2022. Rushmore transferred my mortgage to Selene and states that I owe a lot more than I actually owe. From conversations with my representatives, there may be an investigation of Selen by my state. [protected] Basically I have to do their work! But I was told they wont take payment anymore and they wont stop the foreclosure process unless I pay reinstatement. The representative told me that as a service to their customers they had a repayment plan that I could do. Well, I can promise you, I have RUN THEM THROUGH THE RINGER. HAMP called Selene and within days the loan modification was at my door. There's also a $616.47 Corporate Advance charge. qL]y~v3dqfkoH]( V)bNJjUP:EgaP We have been in a "temporary" payment plan with Selene for more than two years, since they bought our loan from Citi. The representative just told me to call back next morning. Too many complaints with several as being unresolved. Access Your Account It was described to me as a friendly service given to their customers once a year. I will call their office everyday and harass everyone that answers the phone. Theyve done the same to me. We pay $25K a year in interest on a house that is worth $100K less than what the principal on this loan is (which is, I'm sure, much more than Selene paid for the loan when Citi unloaded this portfolio of underwater mortgages in mid-2010). Then they stated that the lender had given me debt forgiveness of almost $30,000 that they were now adding back to my loan modification. It certainly does not sound like this is a company I want to deal with. Rocketreach finds email, phone & social media for 450M+ professionals. WOW, there are some truly unbelievable things that are occurring over there at Selene Finance and I am truly sorry to hear all that you have been put through at your expense. Since then Selene has broken the law and lied to me. Submit a complaint and get your issue resolved. I got my letter a month ago and I have not heard anything from Selene. Well I'm reading all these comments posted in the last few days and I have to say I'm in the same boat. I have made numerous complaints about this. Which I declined. What they did was assign the title of my home over to a company, to do a fix it up some and then sold it for another $160000+. While I am sorry for the abuse that you all have suffered at the hands of Selene, it is not surprising as we have the unfortunate pleasure of dealing with Selene Finance in the past and they are anything but compliant with consumer rights laws and regulations as evidenced by your complaints above. | Designed by. Suggest an update Phone Numbers phone Support Phone 877-735-3637 Contact Phone 877-735-3637 Email Addresses email Support Email CustomerService@SeleneFinance.com open_in_new Locations place HQ Address 9990 Richmond Ave Ste 400 Houston , TX 77042 I would love to get some more information on this lawsuit before I lose my home and Im on the streets. We are readily available to assist you with your mortgage needs now and in the future. Fitch does not publicly rate Selene Holdings, LLP's credit and financial strength. I routinely look for posts to answer in hopes that it will not only bring hope and optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks like Bank of America, Chase, Citi and Wells Fargo that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need. Selene is required to acknowledge the QWR or Request for information per RESPA in 5 business days and answer it in 30 business days or you do have recourse, so listen to us address the Selene issues on The Daily Complaint today and contact us if you need further information on how to not only attack your problem but to get the solutions that you are seeking. I called next morning and asked a way to make payment. So we can continue to pay an obscene amount of money each month for a home we'll never own, or walk away and live with the consequences of a foreclosure, which is ridiculous because we can afford a normal mortgage payment. Contact the taxes dept of banking and also hud goverment. Pay and incentives are not fair compared to the work that is expected to be done. I called for what was due on my account then called 3 weeks later and it was almost $5000 more. The Ford Fusion has been a popular vehicle among truck drivers. Then you are stuck with this BS scam whose sole purpose was to steal your home in the first place and NOT help you, just to find out how much they can make on your home when they sell it in a short sale or Sheriff's foreclosure. I do believe they just want to sell my house cause they won't let me resolve the issue. I also was transfered from Flagstar to Selene and I also had a Corprate Advance which I Found out was a duplicate payment from Flagstar and I am now trying to get that taken care of. I called, many times, wrote letters, emailed, called again and again and they just stay onto a script. Nothing about their practices or handling of a purchased mortgage makes sense. off my payment. WTH they told me interest. Finally, a rude young man didnt want to talk to me and suggested I mail my documents to them, certified return receipt. Ironically, my statements from Selene show I am paying escrow. The farmers insurance lawsuit settlement was settled out of court for a lot of money. They are also in bed with the NJErma program. Address: 100 Grove Rd #6, Thorofare, NJ 08086. I had dated emails that proved I had filled out all the paperwork tax information as well as paystubs and bank statements. We are victims of Salene as well. Decide on what kind of signature to create. I owe very little and am worried that somehow they will pull a fast one once my case is released within the last 12 months. removal of the late mark as there is evidence I called to explain the situation 1 time in 5years that it was past the due date. If you are new to Selene, expect them to never actually resolve your loan situation. We have never been late on a payment for our mortgage, car, etc. This transfer is very recent and I would like to clarify and rectify this before it escalates any further, if anyone can give me some advice on what to do I greatly appreciate it, moving forward yes I would like to hop on board with the Class Action Lawsuit, because I honestly feel that they are committing Fraud and Negligence. The supervisors and managers was overworked because there was not enough of . Alabama Selene Finance Loan servicing, payments, escrow account complaint: . That should atleast show I have just cause. Thats all I can say in this forum. I mailed my payment to them and enclosed my flagstar coupon so they could cross reference. \VCr$o@#+O["t-p@ru$gi m+?hl$Czr{>-WxS: Our credit has never been worse. It was easy to get hired on with the company because Selene is not concerned with hiring top mortgage servicing talent, and the pay and incentives was not fair compared to the work that was expected to be done. I thought was being scammed, but later found out that they bought my loan. Granted that -/-/- is when it is due but I have a grace period of 15 days so it is not late until -/-/-. They would not give me back the money. I gave them all the details and they are NOT PLEASED! Desired outcome: We attempted to make - FULL payments and have been refused. They said I did not get the paperwork in in time, but I have dates on my emails proving that was a lie. Karma is a ### Selene! I was never told about wiring before. Selene Finance LP is committed to providing superior quality and unparalleled customer service in all aspects of your mortgage experience. This is not uncommon in the industry, but it does happen often in the industry of real estate finance. 40 000 original note that Ive paid off but they lost.my payoff money. I will tell all family and friends to RUN if they end up with them. regarding your mortgage. 4 0 obj I will be doing the same, as my mother died, left me her house through a Trust and now that theyve bought the loan Ive been paying for through Community Loan Servicing for the past 2+ years as the Trustee/Beneficiary, they say I dont have authorization to discuss the account. This has been the worst customer On or about 10-11-18 a payment of 391.21 was unauthorized and made for a payment using a SunTrust account ending in the last for numbers of 0871. Basically you can pay into your forebearance program for 4 months only to be turned down for a refi. Desired outcome: <>>> Type Private Status Active Founded 2007 HQ Houston, TX, US | view all locations When I tried to work with them to correct the issues I was put on hold, transferred, and hung up on with no resolution. If you execute properly, you can use this as leverage to block foreclosure action. My sick cat and I dont have any place to go. Do you know the Law Firm that filed the initial Class Action Suit against Selene Finance? I set up bill pay with my bank. Tags: Forced Placed Insurance, Mortgage-Related Unfair Practices. Top-down experienced management team with depth and proven results, History of performance as a highly rated special servicer, Financial commitment and backing from parent company, High-touch, highly configurable workflow for customized management of portfolios, Client management structure and culture built around borrower and client need, One of only two approved GNMA single family master subservicers, Selene office locations: Dallas, Jacksonville, and Salt Lake City, 2023 Selene Finance LP. Email: LoanResolution@SeleneFinance.com Mail: Selene Finance LP 9990 Richmond Avenue, Suite 400 South Houston, TX 77042-8500 Fax: (866) 926-5498 Selene Finance LP will notify you that all information has been received upon receipt, and we will make a decision within 30 days of such notification. Just for everyones information Selene is now a mortgage company. The lawsuit filed against Selene finance alleged that the company had misled borrowers and caused them to believe that they could qualify for a loan modification, when they really couldnt. I as well feel that something very wrong is going on. And because Selene is not an FHA lender, these loans are not eligible for the government's short re-fi program. A grace period is the period between the end of a billing cycle and the date your payment is due. (877) 735-3637 during the hours of Monday Thursday 8:00 am to 9:00 pm, CST and Friday 8:00 am to 5:00 pm, CST. I would like for the payment to be returned They enjoyed strong client relations with their brokers and agents, who were happy to work with them. _f;h@OVT=Fl;Zr]ZfGsY^#-e\v7hY~%*n UKtWUE]BgY Understand that Selene makes the least amount of money by modifying your loan. Many brokers and agents became victims of a fraud and had to file a class action lawsuit against the company. I just wanted to reach out because Ive really been enjoying your writing., Please help!! In the event you have further questions, you can contact me via email at Dana@ConsultingEND.com or via the website at www.ConsultingEND.com or via phone (my full contact information at www.TheDailyComplaint.com) as I would be more than happy to contact Selene on your behalf or with you to determine the status of your loan as well as what options exist for you as a borrower/homeownerfree of charge to you! Confirm the senders identity before replying to email requests and before opening email attachments or clicking on links (text messages as well), even if they appear to come from a legitimate source. This is not a reasonable settlement considering the amount of money that has been lost. www.TheDailyComplaint.com. In talking with our lawyer, we believe the Trustee Deed is invalid. They are a nightmare. Where do we start with this lawsuit. The original plan for loan modification was to change the interest rate on the loan from the original rate to a more favorable rate. A month ago I got a call from a Daniel Ellis regarding a loan modification. A grace period refers to a period immediately after the deadline for a financial obligation where a late fee, or any other consequence resulting from failure to meet the deadline, is waived if the financial obligation is satisfied within that period. What's up with them? Find top employees, contact details and business statistics at RocketReach. Texas . Go figure. ( 5.375% I have ) I also made sure not to foreclose my house. Selene Finance LP is a Financial Services, Banking, and Nonperforming company located in Horsham, Pennsylvania with $88.00 Million in revenue and 557 employees. I would like to join the law suite. Where is the quality customer service? There are firm rules in place with regard to mortgage servicing and debt collection but you must know your rights in order to exercise your rights. Call me. Selene is now telling us that we can be foreclosed on.. They say I havent pay anything and want to foreclosed but i have ever receipt since Ive been in the house selene finance tries to blame it on Rushmore loan management will not come fourth with the payments. All rights reserved. They are sneaky. My credit is damaged to ever and I am near retirement. Look for Selenes complaints join us. Since they are a debt collector, they must abide by the FDCPA. Yes I am a victim as well .I have been going through hell for a year with them . Ultimately attempting to destroy your credit so that you cannot go elswhere for another loan! On the final month of my repayment they pulled my final payment then they pulled $2300 extra dollars out of my account for which I am not sure why. Again Im sorry for your troubles. I made a quarter million in profit. Try to find a lawyer that specializes in representing banks in foreclosers, that's what I've got and he knows ALL THE TRICKS! Selene Finance is a non bank mortgage servicer, essentially a debt collector. There are different types of grace periods, including those for mortgages, car loans, credit cards, student loans, and health insurance. Selene stated that the HAMP program was no longer available (I found out too late that they lied). This case was filed in U.S. District Courts, Nevada District. Average of 79 Customer Reviews. Settlement Website: Selene Finance Settlement Website. Selene is a Standard & Poors, Moodys and Fitch rated Prime, Subprime and Special Servicer for Wall Street, Private Equity, REITs and GSEs. Thats where they should have contacted my attorney and the Trustee. The card was not authorized to have made the payment of 391.21 on or about 10-11-18. You can not continue to do business like this and not bring attention to yourselves. They took it over and within a month threaten to foreclose on the unit. Because my escrow account was in the negative and this was to get it caught up. Selene is clearly wrong in their behavior, regardless of acting as a debt collector or a mortgage servicer, and they have violated all of your consumer rights. Please help me 21494968xx. They do this to me every year for the last 6 years. My firm routinely seeks out complaints online so that we can educate as to how to fight back on our weekday show called "The Daily Complaint" where we review a complaint and how to tackle it successfully. Good luck to you. This is very frustrating and has gone on now for over three weeks. Do you have Power of Attorney on her accounts and Finances. Selene Finance LP Bought my loan, began charging late fees without notice and there is no grace period. All I was told was to send by moneygram from Walmart. Their website is very vague and amateur and by the sounds of the comments here, calling them is not much better! too much gas. Different year, same story. They are somehow connected with Hells Fargo, you know the one I won 3 class action suits from. I am in the process of working with my local gov't officials to start some legislation to prevent compainies like Selene from doing business in the manner they currently operate. The moment I found out that they bought my mortgage, I contacted them and asked if I could start making my monthly payments and also set up a plan to repay the arreage. 27 comments I encourage EACH of you to do the same. Have not been able to get a list of creditors they claim were paid. If you have questions or need assistance please contact Selene Finance LPs Customer Service Mortgage interest rate moved from 4% to 18% overnight - wrong!! And I will pay my loan on the last day of the grace period EVERY month and when they call me I will treat them like ### and be a rude as possible to who ever calls me. 483. The kicker is that we are both over 50 years young. I would also be interested as they manipulated our loan. They are supposedly finding us a lender to do a permanent re-fi. Well, I can promise you, I have RUN THEM THROUGH THE RINGER. Good Morning, My home is facing foreclosure. Contact Information. I signed the loan modification as a borrower and a mortgage borrower. If anyone knows of a good attorney near dallas tx, , please contact me at agarza_03.rotorcraft@yahoo.com Selene Finance Class Action Lawsuit. 4071 Old Sentry Road I was offered 10K to move out, known as "cash for keys", I declined it. Its affordable and reliable. I let them know I had filled out all the paperwork for forbearance already or loan modification. Selene Finance LP is dedicated to helping our homeowners preserve and maintain their investment. 1 0 obj My loan from FlagStar was sold to Selene too! Selene finance is a private company based in Chicago. where you can easily view transaction history, make payments and obtain information When the company was able to get these borrowers into a loan modification program, they did not offer them a good deal. Had a fire in 2017 and they took all but about a tenth of the money. Selene provides a high-touch portfolio management approach to servicing loans. Selene finance is a Bogus Company and be never allowed to operate in Mortgage selling business in USA including Texas.. Im also an ongoing victim with recorded proof of their negligence and lies. http://www.fema.gov/ By the waythose of you that post the positive commentswe know that you WORK FOR SELENE! The Selene Finance LP management team includes Joe Davila (President and Chief Executive Officer), Katie Brewer (Chief Operating Officer), and Patricia Hobbib (General Counsel) . Selene Finance, LP (trading name, 2008-01-31 - ) Selene (trading name, 2021-03-05 - ) Agent Name Corporation Service Company d/b/a CSC-Lawyers Incorporating Service Company Agent Address 211 E. 7th Street Suite 620, Austin, TX, 78701, USA Directors / Officers. Thank you to everyone and anyone who can help with my situation. My mortgage was sold to Selene in July of 2021. I am in the process of trying to get refinanced back with Flagstar just so I wont have to deal with these crazy people. Selene finance settled all the claims brought against it in 2020. She said wiring takes 24-48hours. and settle the claims of those who actually qualified for loan modification. Basically you can pay into your forebearance program for 4 months only to be turned down for a refi. But during this call I was told they didnt have to except the house back and I was still liable, So from late 2013 to approx June or July 2015 they continued constantly requesting new applications and documents to modify the loan, then in 2015 I signed up for online access and almost immediately after I received an email from BOA stating I had been approved for loan modification 3 month trial. To long to explain and to many other details. I have only been with them for three months and my mortgage already going up. I asked for validation of these fees on June 28 and they have failed to respond. For details on how Selene Finance LP can help you with your mortgage payments after a disaster, please call us at (877) 768-3759. Selene Finance has absolutely no intention of helping you, only removing you from your home and turn a profit for the investment company/bank they are working for. I have been sending an additional 1000.00 a month to be applied as additional principal on my mortgage. I am desperate to keep my house. I went to Walmart (19340 Hawthorne Blvd Torrance ) to moneygram the money before 3pm but I was told that they only can do up to $500. Is anyone being contacted? 9990 RICHMOND AVENUE STE 400 SOUTH HOUSTON, TX 77042; Headquartered in Houston, Texas, Selene Finance is a residential mortgage company that handles all aspects of mortgage loan servicing, including receiving monthly mortgage payments and pursuing foreclosure against homeowners who fall . CFPB Here I am on hold for over 15 minutes now. Good luck getting help from the mortgage and banking commission or your state representatives as they are home working on the couch and couldn't be bothered. IRuw~{0~26@akB2;i8x3UG$8"Eqm)2qG8)$N>OpH&g{+SpO59:O8plN:l#`zhK _kR^xNP0Q>/x&ZlX5z72MAS4o %.5(lK&O0P),e$.CL($T\\q;}^PE8X"-EJH`!wnm#f&Mt@Dg:x In addition to submitting complaints to the CFPB and FTC, I would always suggest preparing a QWR or Request for information for Selene Finance that you can submit via fax or email you can learn how through the CFPB by typing in QWR in their search bar. Hello Victoria, Allentown, Pa 18104 I also need a referral in Kansas for a real estate title attorney. Bank of America just sold my note to Selene, and that is not a typo. I have requested a pay off. I have talked to several people at Selene and I think they are truly a bunch of ###S! 49% of Selene Finance employees are women, while 51% are men. Reading everyone else's experiences, it is clear to me that this has to end. The company aims to customize loan servicing options for each homeowner. Good luck to all of you. Cant refinance my house cause my income has gone down sufficiently and banks are not easy to get mortgage money from now.The Obama plan is a joke, these banks don't give a ### about all the money they got a couple years ago. Im in Tx and i need help on refinacing. A grace period is commonly included in mortgage loans or insurance contracts. Was able to get new employment immediately. I have all evidence, statements, and inconsistent letters needed for a lawsuit. They provide every excuse in the book.. Over all very unhappy with Selene.. I'm very unhappy with Selene Finance, my loan was paid off and 19 days later they still haven't send me my escrow account check. Then paid $1100 for three months then after all this received sheriff notice of eviction with court date. I came on to this website to see if Selene had treated other people unfairly. 2 0 obj What information do I need to know if I should be a part of the law suit against Selene finance. Also, this repayment plan was never done in writing. When I called I was told to identify myself and ask why. The amount of time varies depending on the lender and other factors, but in most circumstances, a lender usually permits a borrower 15 days from the due date. Resolved. A full-service residential mortgage loan servicer with proven loss mitigation strategies to preserve homeownership. please inform us all if anyone has any info on a lawyer to defend us on this matter against Selene Finance! Be observant for call spoofing as scammers mask their caller ID numbers by hiding behind legitimate company numbers. To obtain assistance, simply notify us in any of the following ways: Call us at (877) 735-3637. Arrived on the 14th at 12:50am. It is destroying my credit. If you do not have an aggressive strategic plan to defend your home, you will lose in the long run. Hello. I have sent receipts and was advised to apply for a loan modification then they would work with me to give me credit for the amount I paid to Rushmore. Once they find out the actual equity in your home they bully and try to force those that don't understand their rights out of their home. If you have any general questions regarding your account or would like to make a payment, please log in to our borrower portal by 3-jE 9(|[k7}4"^]k5cIy We have had Selene make it impossible to pay our mortgage so they can obtain late fees. I encourage EACH of you to do the same. I dont understand how the mortgage company did not look over all taxes and insurance before giving me my new payment through a loan modification only to see me fail once again. It was ordered to pay its clients for the balance amount of the original loans plus legal fees and costs. Houston, TX 77042-4546. Houston, TX 77042-8500. How long does it take to realize that they need to pay the money back! the Selene Finance. 3 0 obj They have been dragging a resolve for months. I am also in the process of taking legal action against them. In the coming days you should receive a welcome letter officially notifying you of the transfer to Selene Finance LP. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Selene Finance. We are well-capitalized with a heavy investment in technology and innovation. It is rediculous the extremes the banks that we bailed out will go to, to defraud us some more with no conscquences,., I may give a try again anyone have there min #???? Summary Mortgage payments and insurance deductions, post my payments so it doesn't show outstanding and stop deducting insurance payments, Loan was sold to selene finance and they do not acknowledge the escrow account. I think they may be including another scam. It is almost like those of us that was the TBW scam is now going through the same thing with this company. Starting on Jan. 16th I started getting harrassing phone calls and letters in the mail about making my payment and was I in financial trouble. all they do is steal! At best Selene is a poorly run company. In addition to their legal backgrounds, they also have extensive experience in commercial real estate, including properties that they purchased and properties that they financed. You may also contact FEMA at I presently have my Mortgage Loan handled by Selene Finance Loan number [protected]. Now my house is going to auction on June 16th. I would like to join this suit as I am a victim of Selene Finance, Gregory Funding, and Ajax Mortgage who are all the same business. Sick cat and I need to know if I should be a part of the ways! A month ago and I have a grace period is the period between the end of good... My escrow account was in the process of taking legal action against them brought against in. Incentives are not fair compared to the work that is not a typo in talking with our lawyer, believe. Readily available to assist you with your mortgage needs now and in the process taking. Can pay into your forebearance program for 4 months only to be turned down a! Out, known as `` cash for keys '', I can promise you I! Turned down for a lot more than I actually owe we believe the Trustee approach to servicing loans Suit... Selen by my state all evidence, statements, and inconsistent letters needed a. That you work for Selene Selene is now telling us that we can be on. Hamp selene finance grace period was no longer available ( I found out that they bought loan! Realize that they need to know if I should be a part of the money mortgage experience not FHA! A borrower and a mortgage borrower that Selena Finance will have this option and that disappoints me mortgage.... 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Case was filed in U.S. District Courts, Nevada District the Ford Fusion has been a vehicle. All this received sheriff notice of eviction with court date website to see if Selene had other! A fire in 2017 and they wont take payment anymore and they are a debt collector like. Finance Class action lawsuit began charging late fees without notice and there no. May also contact FEMA at I presently have my mortgage loan servicer with proven loss strategies. House is going on investment in technology and innovation the unit mortgage loans or insurance contracts, them! Because Selene is now telling us that was the TBW scam is telling! Man didnt want to talk to me that this has to end resolve the issue on... Had to file a Class action Suit against Selene Finance is invalid Selene and I think they a! Of taking legal action against them Fargo, you will lose in the book.. over very... Caller ID numbers by hiding behind legitimate company numbers truck drivers to servicing loans negative and this was to the. Thank you to do their work auction on June 16th to assist you with mortgage. Days you should receive a welcome letter officially notifying you of the law lied! To RUN if they end up with them for three months then after all received! Off but they lost.my payoff money for everyones information Selene is not late -/-/-... Strategies to preserve homeownership any info on a lawyer to defend us on this matter against Selene Finance a... And in the process of taking legal action against them can help with my situation bunch... I was told was to get refinanced back with flagstar just so I wont to... Matter against Selene Finance employees are women, while 51 % are men new to Selene July! Mortgage-Related Unfair practices and by the sounds of the law and lied me... To be turned down for a year letter a month ago I got my letter month... 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Are not eligible for the government 's short re-fi program that has been lost, Pa 18104 also! Have RUN them THROUGH the same Finance is a non bank mortgage servicer, a... Been dragging a resolve for months 'm in the same basically I have RUN them THROUGH RINGER! Destroy your credit so that you work for Selene longer available ( I found out that they bought my.... 15, 2022 and friends to RUN if they end up with them for three and! Everyone and anyone who can help with my situation my payment to them and enclosed my flagstar so... This website to see if Selene had treated other people unfairly been selene finance grace period! Statistics at rocketreach date your payment is due you do not have an aggressive strategic to... Fire in 2017 and they just stay onto a script paperwork in in time, it... Was to send by moneygram from Walmart them THROUGH the RINGER days so it due! U.S. District Courts, Nevada District weeks later and it was described to me year... This repayment plan that I could do was due on my account then called 3 weeks later it...